After six weeks without working plumbing, a Greensboro renter got repairs and a refund following media intervention.
GREENSBORO, N.C. — For 13 years, Derek Tonkins called his Greensboro apartment home. The location was ideal — just a short walk from his parents’ house.
That proximity turned out to be more than convenient when Tonkins’ unit became unlivable.
“My toilet started overflowing. I couldn’t flush it,” Tonkins said.
The plumbing issues weren’t just in his unit. Neighbors also reported flooding, yet Tonkin’s said repeated maintenance requests went unanswered.
“I had called several times. They’d say someone would come out — no one would come,” he said.
Unable to stay in his one-bedroom apartment, Tonkins, now 50, had no choice but to move back in with his parents.
Weeks passed with no fix until friends and family urged him to call WFMY News 2 for help. Once the station contacted the owner, a plumbing crew was sent out, and the problem was resolved within the week.
“I really thank you guys for helping me. I don’t think it would’ve gotten done without your help,” Tonkins said.
Tonkins is now back in his apartment. Along with the repair, the owner refunded him one month’s rent for the time he had to live elsewhere.
Tips for Tenants Dealing with Landlord Issues
Document everything: Keep written records of repair requests, photos of damage, and communication with your landlord.
Submit requests in writing: Email or certified mail provides proof of your request.
Know your rights: North Carolina law requires landlords to maintain safe and habitable living conditions, including plumbing.
Contact local housing authorities: If a landlord does not respond, tenants can file complaints with city or county housing departments.
Seek outside help: Local tenant advocacy groups or legal aid can assist, and in some cases, contacting the media can bring quicker action.
